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For information about other services like e-mail, check the ICIT outage page.

Last update: Friday, Nov 6, 2009 -- 6:50 am   

Daily Update

Blackboard 8 continues to work normally.

Usage continues to be high; we had over 1.3 Mill. logins for the month of September and we have surpassed this number for October.

However, to be on the safe side, check out our advice on being prepared and/or find troubleshooting tips if something does not work for you.  Also, at times some users may see Bb behaving strangely. In this case, follow our tips on to how to deal with such a situation. 


Login links
(if you are new to Bb at CUNY scroll down -- even if you are not new, scroll down once in while, there is more)
  • Login via the Portal Start page
    • HELP:  Click "Portal Log-in", then select from either the regular or the alternate menu (at any given time only one of the two menus  is available), then enter your Portal user name and password
  • Shortcut Login  (for Bb8 only)
    • HELP: Just enter your Portal user name and password (view an example, this link does not lead to the real login page, just to an image)


Additional hint:
Many  people let their browser store their CUNY Portal password.  If need arises, you can retrieve your Portal password from the browser of your home/office computer (here is how with Firefox).

Maintenance
Non scheduled.

The reserved BMH maintenance window is Fridays from 2-6 am, but a special announcement will be made about any actual maintenance taking place.
 Advisories

If you use a public computer (e.g., in a computer lab or in a smart classroom), make sure to close all windows of your browser after logging out from Bb -- to delete the "session cookie" and prevent unauthorized access to your Portal/Bb account.

And don't forget to sign up for CUNY Alert         CUNY Alert

CUNY Alert is a notification system through which you receive  text or voice alerts of emergencies or weather related closings at Hunter via cell, home phone, and/or email (you determine how).





To access Blackboard, you must have a CUNY PORTAL ID.
Do not share your Portal account information with anyone. It does not only provide access to Bb but to other services like eSIMS as well. Protect your privacy!

Register at the CUNY portal

How to register (step-by-step instructions)

 Courses starting with Spring '09 (Bb8)
(Students can see a course only after the instructor makes the course available)

 Earlier courses  (Bb6)
Most Bb Organizations (aka Communities) are on Bb8, but some are still on Bb6 


Since May 9, 2009, Bb services have been provided via a "hosted" server at Bb, Inc. (BMH)
 

  The larger picture ....


General Advice
  • Should you run into problems, here is the first thing you may want to try: Use another browser and/or reboot your computer and try again. For more details and why this may work see our troubleshooting tips. If the problem persists, contact Bb support.
  • Just in case something goes wrong (again), we urge all faculty to consider alternate ways to make essential course materials available to their students. We first posted suggestions how to deal with a Bb outage in March and we are continuously updating this page. Contact Bb support for assistance with implementing any of these suggestions.
  • If  you  experience problems with access to Bb8 at all or extreme slow response at a time when we report normal operation, please contact us and  provide detailed information. 
  • As a precaution, keep periods of entering text into Bb8 short and save your work frequently, e.g., by using "copy-and-paste" and (for faculty) attaching files to "items" rather than entering longer text directly via the Bb text editor, to avoid any loss of work (this is the recommended practice anyway).

More Details
Portal Password Reset 

If you have forgotten your CUNY Portal / Blackboard user name or password, click here. As of Jan 14, 2009, you can reset your user name and/or password using your confidential information directly on the screen -- or you can have a new preliminary password mailed to your e-mail address on record (in most cases: your Hunter e-mail address) as before.

Information for Students
Information for Faculty
  • Once you have a CUNY Portal account, access Blackboard by logging in to the CUNY Portal.
  • When you log into Blackboard, you may not see links for all Hunter courses for which you are registered because course sites are created in 'unavailable' state. Please ask your instructor if he/she will be using Blackboard.

  • Blackboard Help Documents
  • Once you have a CUNY Portal account, access Blackboard by logging in to the CUNY Portal.
  • Courses from Spring and Fall 2008 have been migrated to the Bb8 server to facilitate re-use of materials. (Students should access the original course sites on the Bb6 server.)